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Support & Maintenance

Keep your product healthy after launch

Bug fixes, upgrades, monitoring and small improvements for live web and mobile products — so your software keeps working while your team focuses on what is next.

Discuss your project See entry engagements

What does an application support and maintenance retainer include?

An application support and maintenance retainer covers fixing bugs, upgrading frameworks and dependencies, applying security patches, monitoring errors and uptime, keeping app-store builds current, and making small improvements — delivered within agreed business-hour response times and summarised in a monthly health report.

Is this for you

Where we usually help

If any of these sound familiar, a short call is the fastest way to find out whether we are the right fit.

  • The original developers have moved on and nobody owns the code
  • Dependencies and app-store requirements keep falling behind
  • Small bugs pile up because the team is busy with new features
  • You need predictable monthly costs for keeping software healthy

What we deliver

Support & Maintenance capabilities

01

Bug fixing

Triage, fix and release with clear priorities and communication.

02

Upgrades and patches

Framework, dependency, OS and app-store target updates.

03

Monitoring

Error tracking, uptime checks and alerts reviewed every week.

04

Performance tuning

Slow queries, heavy pages and background jobs improved.

05

Small enhancements

Copy, UI and workflow improvements within the retainer.

06

Monthly health report

What changed, what we found and what we recommend next.

How we work

A delivery approach you can follow

Written plans, visible progress and decisions recorded as we go — so nothing depends on memory.

  1. Onboard

    Access, documentation review and a baseline health check.

  2. Stabilise

    Fix urgent issues and close monitoring gaps.

  3. Maintain

    A steady monthly rhythm of fixes and upgrades.

  4. Report

    Monthly summary and recommendations.

Technology

Tools we use for support & maintenance

We choose tools for your constraints, not our habits. See the full technology overview.

  • Node.js
  • React
  • Angular
  • Flutter
  • Android
  • Sentry
  • New Relic
  • Crashlytics
  • AWS
  • Cloudflare

Proof, not promises

We maintain products we built and products we inherited — from Android field apps for a utility to the multi-platform Wooziee stack.

View our work

FAQ

Support & Maintenance: common questions

Do you maintain software you did not build?

Yes. We begin with a short onboarding review of the code, infrastructure and known issues before committing to response times.

What are your response times?

Response times are agreed per retainer and apply during business hours. We do not currently offer 24/7 on-call support.

Can unused hours roll over?

Retainer terms, including how unused capacity is handled, are agreed in the proposal so there are no surprises.

Related services

All services

Next step

Have a product to build or a system to fix?

Tell us what you are working on. You will get a considered reply from an engineer — with questions, a suggested approach or an honest “we are not the right fit”.

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